Privacy Policy
Stone Hearth and Chimney
Effective date: July 2, 2026
Stone Hearth and Chimney (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit stonehearthandchimney.com, contact us, or request service through our website, our Facebook page, phone, or text.
1. Information We Collect
Information you provide to us
When you request an estimate, book service, submit a form on our website or on Facebook, or contact us by phone, text, or email, we may collect:
• Your name
• Phone number and email address
• Service address and property details
• Information about your fireplace, chimney, or project
• Any other details you choose to share with us
Payment information
If you pay for service, your payment is handled by our third-party payment processor (such as Square). We do not collect or store your full card number.
Information collected automatically
When you visit our website, our website provider (Squarespace) may automatically collect standard technical information — such as your IP address, browser and device type, pages viewed, and how you arrived at our site — using cookies and similar technologies.
2. How We Use Your Information
We use the information we collect to:
• Respond to your inquiries and provide estimates
• Schedule, perform, and follow up on service
• Communicate with you about appointments, service, and your account
• Send occasional reminders, updates, or promotions (you can opt out anytime)
• Improve our website and services
• Keep business records and meet our legal and tax obligations
3. Text Messages (SMS)
If you give us your phone number, we may call or text you about your inquiry, appointment, or service. Message and data rates may apply. You can opt out of text messages at any time by replying STOP; reply HELP for help. Opting out of texts will not affect our ability to provide the service you requested by other means.
4. How We Share Your Information
We do not sell your personal information. We share it only as needed to run our business, including with:
• Service providers who help us operate — such as scheduling, payment processing, email, and advertising platforms
• Meta / Facebook, when you contact us through a Facebook or Instagram lead form or ad (subject to Meta’s own privacy policy)
• Others when required by law, or to protect our rights, safety, or property
5. Facebook / Meta Lead Forms
If you reach us through a Facebook or Instagram ad or lead form, the information you submit is provided to us by Meta and is also subject to Meta’s Privacy Policy. We use that information only to respond to your request and provide the service you asked about.
6. Cookies & Analytics
Our website uses cookies and similar technologies to function properly and to understand how visitors use the site. You can control or disable cookies through your browser settings. For details on how our website platform handles data, please see Squarespace’s privacy policy.
7. Data Retention
We keep your information for as long as needed to provide our services, maintain business and tax records, and comply with applicable law.
8. Data Security
We take reasonable steps to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your Rights & Choices
You may ask us to review, update, or delete the personal information we hold about you, or ask us to stop contacting you, by using the contact details below. You can unsubscribe from marketing emails using the link in those emails, or opt out of texts by replying STOP.
10. Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, please contact us and we will delete it.
11. Third-Party Links
Our website or messages may link to third-party sites we do not control. We are not responsible for their privacy practices, and we encourage you to review their policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be posted on this page with an updated effective date.
13. Contact Us
If you have any questions about this Privacy Policy or your information, please contact us:
Stone Hearth and Chimney
Phone / Text: (651) 243-1054
Email: info@stonehearthandchimney.com
Website: stonehearthandchimney.com
Serving the Greater Twin Cities and Western WI